Reservation and Cancellation Policies

Booking Requirements

To confirm your reservation, we require:

  • Full name and identification/passport number for each passenger
  • Passenger weights
  • Number of luggage pieces
  • Approximate luggage size and weight

This information allows our pilots to perform accurate weight and balance calculations and ensure a safe operation.

Allowed free of charge with more than 3 days notice, subject to aircraft availability. 

Within 24 hours before departure:

50% penalty of total rate.

Refunds are processed minus banking fees.

Flights canceled prior to departure due to weather conditions will be rescheduled at no cost or refunded (minus banking fees) within up to 7 days.

Once the service has started, no refunds will be issued. Rescheduling or partial refunds may apply at the company’s discretion.

Full payment required 24 hours prior to departure

Payment methods: payment link (credit card), international bank transfer or bank deposit.

All rates include VAT (13% Costa Rica)

Subject to company discretion

Passengers must arrive within 15 minutes after departure time. Failure to do so may result in aircraft departure without refund to avoid disruption to subsequent flights.

Boarding may be denied due to behavioral or operational safety concerns (including alcohol, drugs, medical conditions, among others).